10 Year Frame Warranty
Institch Design & Upholstery provides a 10-year warranty on the structural integrity of all frames manufactured by us, under normal residential use.
Warranty
Built to Last. Backed by Confidence.
Every piece we manufacture is built with quality materials and skilled craftsmanship. We proudly stand behind our workmanship.
Our Warranty
Clear support for the pieces we make.
Fabric Warranties
Fabric warranties are provided by the individual fabric manufacturer. Warranty periods and conditions vary between suppliers. We are happy to provide warranty information for your selected fabric.
What's Covered
Warranty coverage includes
Coverage applies to eligible issues under normal intended use.
- Manufacturing defects
- Structural frame failures
- Faults in workmanship
- Defects under normal intended use
What's Not Covered
Warranty exclusions include
Some changes or damage fall outside workmanship and frame warranty coverage.
- General wear and tear
- Accidental damage
- Misuse or abuse
- Incorrect cleaning methods
- Pet damage
- Commercial use unless otherwise agreed
- Natural characteristics of timber, leather and fabrics
- Colour variation and fading due to sunlight
Making a Warranty Claim
A simple, helpful process.
If you believe your furniture has a warranty issue, we will help assess it clearly and fairly.
Contact Institch
Contact our team with the details of the issue.
Provide proof of purchase
Share your receipt, order confirmation or relevant purchase information.
Supply photographs
Send clear photographs of the issue and the overall piece.
Assessment and resolution
We will assess the issue and guide you through the next steps.
Care & Maintenance
A little care helps your furniture last.
To maximise the life of your furniture, please follow the recommended cleaning and care instructions for your selected fabric, leather, timber or finish. If you are unsure, contact our team before cleaning or treating your furniture.
Support
We're Here to Help
If you have any questions about your furniture or believe you have a warranty claim, our team is here to help. Please contact us and we'll guide you through the process.